Shipping Policy

Effective Date: 30th May, 2026

At Golden Aura Perfumes, every order is carefully checked and securely packed before dispatch. This Shipping Policy explains our processing times, estimated delivery timelines, shipping charges, tracking process and what customers should do if a parcel is delayed, damaged or undelivered.

1. Shipping Service Area

Golden Aura Perfumes currently ships orders within India only.

International shipping is not currently available through our website.

2. Shipping Charges

Golden Aura Perfumes provides free standard shipping across India on perfume orders placed through our official website.

The final amount payable will always be displayed before the customer completes the order.

3. Order Processing Time

Orders are generally processed and prepared for dispatch within 1–2 working days after successful order and payment confirmation.

Working days do not ordinarily include Sundays and public holidays.

Orders placed during promotional events, product launches, festive periods or unusually high-demand periods may require additional processing time.

Processing time is separate from courier delivery time. An order is considered dispatched only after it has been handed over to the courier partner.

4. Estimated Delivery Time

Once dispatched, orders are generally delivered within 3–7 working days, depending on the destination, postcode serviceability and courier operations.

Deliveries to remote areas, restricted-service locations or certain regional postcodes may require additional time.

All delivery timelines are reasonable estimates and not guaranteed delivery dates.

If an order is delivered materially later than the stated delivery schedule for reasons other than circumstances beyond our reasonable control, the customer may contact us to request an appropriate resolution in accordance with our Refund and Returns Policy and applicable consumer law.

5. Factors That May Affect Delivery

Delivery may occasionally be delayed because of circumstances including:

Incorrect or incomplete delivery information
Customer unavailability during delivery attempts
Remote or restricted postcode serviceability
Public holidays or festive-season courier volumes
Adverse weather or natural events
Transport interruptions, strikes or local restrictions
Government, security or regulatory restrictions
Courier-network or logistics disruptions
Other circumstances beyond our reasonable control

Where a material delay comes to our attention, we will make reasonable efforts to assist the customer and coordinate with the courier partner.

6. Order Tracking

Once an order is dispatched, available tracking details may be sent to the email address, telephone number or WhatsApp number provided during checkout.

Courier tracking information may take several hours to become active after the shipment has been collected.

Customers requiring tracking assistance may contact us at:

Email: contact@goldenauraperfumes.com
Phone: +91 92174 67087

7. Shipping Address and Contact Details

Customers are responsible for providing a complete and accurate:

Recipient name
House, building or flat number
Street and locality
City and state
Correct postcode
Active telephone number

Golden Aura Perfumes will not be responsible for delays or failed delivery caused by incorrect, incomplete or outdated information submitted by the customer.

8. Requests to Change the Delivery Address

A request to change the shipping address must be submitted as soon as possible and before the order is dispatched.

Customers may send the order number and corrected address to contact@goldenauraperfumes.com.

We will make reasonable efforts to update the address before dispatch, but an address change cannot be guaranteed after the order has entered packing or courier processing.

Once an order has been dispatched, the delivery address may not be changeable. Any address modification attempted through the courier partner will be subject to the courier’s serviceability and operating procedures.

9. Delivery Attempts

The courier partner may contact the customer before or during delivery and may make one or more delivery attempts according to its operating procedures.

Customers should remain available at the telephone number provided at checkout and cooperate with reasonable delivery instructions.

If delivery fails because the customer is unavailable, refuses the parcel or has provided incorrect information, the parcel may be returned to Golden Aura Perfumes.

10. Undelivered or Returned-to-Origin Orders

An order may be marked as undelivered or returned to origin because of:

Repeated unsuccessful delivery attempts
An incomplete or incorrect address
An incorrect postcode
Customer unavailability
Refusal to accept the parcel
Failure to respond to the courier partner
A location becoming temporarily unserviceable

If an order is returned to us, we will contact the customer after the parcel is received and inspected.

Depending on the circumstances, product condition and applicable law, we may offer an available redelivery, replacement or refund option under our Refund and Returns Policy.

Any applicable deduction or additional cost will be explained to the customer before action is taken and will be applied only where permitted by law.

11. Damaged, Leaking, Opened or Tampered Parcels

Customers should inspect the outer parcel at the time of delivery.

If the package appears visibly opened, severely damaged, wet, leaking or tampered with, the customer may refuse delivery and contact Golden Aura Perfumes immediately.

If the damage becomes apparent after accepting the parcel, the customer should contact us within 48 hours of delivery.

Please provide:

The order number
A brief explanation of the issue
Clear photographs of the outer package
Clear photographs of the shipping label
Clear photographs of the damaged or incorrect product
An unpacking video, if one is available

An unpacking video can help us verify a claim more quickly, but the absence of a video will not automatically invalidate a genuine complaint.

Verified claims concerning products received damaged, leaking, tampered with, defective or incorrect will be handled according to our Refund and Returns Policy and applicable consumer law.

12. Missing Items or Incorrect Products

If an item is missing from the parcel or the customer receives a product different from the one ordered, the customer should contact us within 48 hours of delivery.

The customer should provide the order number and clear photographs of the products, parcel and shipping label.

After verification, we will arrange an appropriate replacement, correction or refund in accordance with our Refund and Returns Policy.

13. Lost Shipments

If tracking information shows no meaningful movement for an extended period or the courier confirms that a shipment may be lost, customers should contact us for assistance.

We may first raise an investigation with the courier partner. Courier investigations can require several working days.

If the shipment is confirmed as lost, Golden Aura Perfumes will arrange an appropriate replacement or refund, subject to product availability and verification.

14. Orders Marked as Delivered but Not Received

If courier tracking shows that an order has been delivered but the customer has not received it, the customer should:

Check with household members, neighbours, security personnel or reception staff
Verify the delivery address entered in the order
Contact us as soon as possible, preferably within 24 hours of the delivery update

We will raise the matter with the courier partner and request available delivery confirmation.

The outcome of such a claim will depend on the courier investigation, delivery records and the information provided by the customer.

15. Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched by contacting us immediately with the order number.

A cancellation request cannot be guaranteed if the order has already entered packing, shipment processing or has been handed over to the courier partner.

Once an order has been dispatched, it will be handled according to our Refund and Returns Policy.

We do not impose an arbitrary cancellation penalty. Any refund adjustment, if legally applicable in exceptional circumstances, will be clearly explained before it is processed.

16. Refusal of Delivery

Customers should not refuse a valid and undamaged parcel merely because they have changed their mind about the fragrance.

Perfume preference is subjective, and refusal of delivery does not automatically create eligibility for a full refund.

However, customers may refuse a parcel that appears visibly damaged, leaking, opened or tampered with and should contact us promptly.

17. Complimentary Discovery Card

Where applicable, a complimentary 2ml Discovery Card may be included with a qualifying 50ml perfume order.

The complimentary sample is part of the promotional order experience and may depend on product availability.

A missing complimentary item should be reported within 48 hours of delivery. Complimentary items are not independently redeemable for cash.

18. Ownership and Responsibility During Transit

Golden Aura Perfumes remains responsible for arranging shipment through its selected courier partner and will provide reasonable assistance with verified loss or transit-damage claims.

Customers are responsible for providing accurate delivery details, remaining available for delivery and reporting problems within a reasonable period.

Nothing in this policy limits any statutory rights available to a consumer under applicable Indian law.

19. Customer Care and Grievance Redressal

For shipping, delivery, tracking or parcel-related complaints, contact:

Grievance Officer: Mr. Jatinder Singh Virk
Designation: Head – Finance/Operations and Grievance
Email: contact@goldenauraperfumes.com
Phone: +91 92174 67087

Please include your order number, registered telephone number and a clear description of the concern.

We will acknowledge consumer grievances within 48 hours of receipt, provide a complaint reference or ticket number, and endeavour to redress the grievance within one month from the date of receipt.

20. Changes to This Shipping Policy

Golden Aura Perfumes may update this Shipping Policy to reflect changes in courier services, business operations, delivery areas or applicable legal requirements.

The latest version will be published on this page with the revised effective date.