Refund and Returns Policy

Effective Date: 30th May, 2026

At Golden Aura Perfumes, every fragrance is carefully inspected and securely packed before dispatch. We want customers to clearly understand our cancellation, refund, replacement and return terms before placing an order.

Because perfume is a personal-use product and fragrance preference is subjective, Golden Aura Perfumes does not offer returns, exchanges or refunds for change of mind, personal fragrance preference or subjective scent experience.

This policy does not restrict any statutory consumer right relating to a product that is received broken, damaged, leaking, defective, tampered with, incorrect, missing, spurious or materially different from its description.

1. No Returns for Change of Mind or Fragrance Preference

Golden Aura Perfumes does not accept returns, exchanges or refunds for reasons including:

Change of mind after placing or receiving the order
Personal dislike of the fragrance
The fragrance smelling different from the customer’s expectation
The fragrance developing differently on the customer’s skin
Subjective concerns regarding sweetness, freshness, projection, intensity or scent character
Subjective concerns regarding longevity where the product is genuine and not defective
A preference for another perfume, fragrance family or note
The product no longer being required
An accidental order placed by the customer after dispatch
Minor packaging, colour or presentation differences that do not affect the perfume

This no-change-of-mind policy applies even where the product remains unopened, unless Golden Aura Perfumes expressly agrees otherwise or applicable law requires a different resolution.

2. Opened or Used Perfumes

Opened, sprayed, tested or used perfume bottles cannot ordinarily be returned or exchanged because perfume is a personal-use product.

A broken outer seal, removed protective wrapping, used atomiser, damaged packaging caused after delivery or reduction in perfume quantity may be treated as evidence that the product has been opened or used.

This restriction does not prevent a genuine claim where the product was received broken, damaged, leaking, defective, tampered with, incorrect or materially different from its description.

3. Fragrance Preference and Performance

Fragrance perception and performance vary from person to person. The way a perfume smells, projects or lasts may be affected by:

Skin chemistry
Weather and humidity
Application method
Amount applied
Storage conditions
Personal sensitivity and scent perception

References to longevity, including 8–12+ hours, describe the intended or typical fragrance experience and do not guarantee identical performance for every individual or circumstance.

A personal difference in scent perception, projection or longevity does not by itself make a product defective.

4. Claims Eligible for Review

A customer may request an appropriate replacement, return or refund review where:

The perfume bottle is received broken or physically damaged
The perfume is leaking at the time of delivery
The product is defective or cannot be used as intended
The parcel or product appears opened or tampered with before delivery
The customer receives a different perfume from the one ordered
An item paid for is missing from the parcel
The product received is spurious or not genuine
The product is materially different from the description or features advertised on the website
The shipment is confirmed as lost by the courier partner
The order is delivered materially later than the stated delivery schedule for reasons other than circumstances beyond our reasonable control

Each claim will be reviewed fairly on the basis of the order details, product condition, available evidence and applicable consumer law.

5. Reporting Time for Damaged, Broken, Leaking or Incorrect Orders

A broken, damaged, leaking, defective, tampered, incorrect or incomplete order must be reported within 48 hours of delivery.

Customers should email contact@goldenauraperfumes.com and provide:

Full name
Order number
Registered email address or telephone number
A clear explanation of the issue
Clear photographs of the outer parcel
Clear photographs of the shipping label
Clear photographs of the affected product
An unpacking video, if available

Customers should retain the product, bottle, cap, original product box, shipping packaging and invoice until the claim has been resolved.

An unpacking video can help us verify the condition in which the parcel was received, but the absence of a video will not automatically invalidate a genuine complaint.

6. Verification of a Claim

After receiving a complaint, Golden Aura Perfumes may:

Request additional photographs or information
Confirm the order and payment details
Review packing and dispatch records
Request information from the courier partner
Arrange collection of the affected product where necessary
Inspect the returned product before approving the final resolution

Customers must not dispose of, refill, alter, transfer or continue using a product while a damage, defect or leakage claim is being investigated.

Submitting a claim does not automatically guarantee approval. However, every genuine claim will be assessed reasonably and without unfairly denying statutory consumer rights.

7. Available Resolutions for Verified Claims

Where a claim is verified, Golden Aura Perfumes may provide one of the following appropriate resolutions, depending on the circumstances and the customer’s applicable rights:

Replacement with the same product
Replacement with another agreed product of equivalent value
Refund of the amount paid for the affected product
Refund of the missing or incorrect item value
Another reasonable resolution agreed with the customer

A replacement is subject to product availability.

Where the original product is unavailable, we may offer an alternative product or a refund. The customer will not be required to accept a different perfume without agreement.

8. Return Collection for an Approved Claim

If the affected product must be returned, Golden Aura Perfumes will provide return instructions or arrange collection through an available courier partner.

For a verified broken, damaged, defective, leaking, tampered, incorrect or materially misdescribed product, the reasonable return-shipping cost will be borne by Golden Aura Perfumes.

Customers should not independently courier a product without written instructions from Golden Aura Perfumes, as unauthorised return-shipping charges may not be reimbursed.

The returned parcel should include the bottle, cap, original product box, accessories, complimentary items where requested, and invoice or order details.

9. Refund Method and Processing

After a refund has been approved, Golden Aura Perfumes will ordinarily initiate it within 5–7 working days.

The refund will generally be issued to the original payment method used for the order.

If the original payment method cannot receive the refund, we may request verified bank-account or UPI information and agree on another lawful refund method.

After a refund is initiated, the payment gateway, bank, card issuer or UPI provider may require additional time to reflect the amount in the customer’s account.

Golden Aura Perfumes does not control processing delays caused solely by the customer’s bank or payment-service provider, but we will provide available refund-reference information when requested.

10. Order Cancellation Before Dispatch

A customer may request cancellation before the order is dispatched by contacting us immediately and providing the order number.

We will make reasonable efforts to process the request, but cancellation cannot be guaranteed once the order has entered packing, courier processing or dispatch.

Where a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method.

11. Orders That Have Already Been Dispatched

Once an order has been dispatched, it cannot ordinarily be cancelled, returned or exchanged because of a change of mind or fragrance preference.

Customers should not refuse a valid, undamaged and correctly supplied parcel merely because they no longer want the product.

A refusal of delivery for change-of-mind reasons does not automatically create eligibility for a refund. Any resolution will be reviewed after the parcel has returned to Golden Aura Perfumes and its condition and circumstances have been verified.

Customers may refuse a parcel that is visibly opened, severely damaged, wet, leaking or tampered with and should notify Golden Aura Perfumes promptly.

12. Returned-to-Origin Orders

An order may be returned to origin because of:

An incorrect or incomplete address
An incorrect postcode
Customer unavailability
Repeated failed delivery attempts
Failure to respond to the courier partner
Refusal of a valid parcel

Once the parcel is received and inspected, Golden Aura Perfumes will contact the customer regarding the available resolution.

Where the return was caused by incorrect customer information, repeated unavailability or unjustified refusal, any actual and reasonable redelivery or return-logistics cost may be considered only where legally permissible and will be disclosed before further action.

13. Orders Marked Delivered but Not Received

If courier tracking shows an order as delivered but the customer has not received it, the customer should contact us as soon as possible, preferably within 24 hours of the delivery update.

Before contacting us, customers should check with:

Household members
Neighbours
Building security
Reception personnel
Any person authorised to receive the parcel

Golden Aura Perfumes will raise an investigation with the courier partner. The resolution will depend on available delivery records, proof of delivery, courier findings and the information provided by the customer.

14. Lost Shipments

Where a courier partner confirms that an order has been lost in transit, Golden Aura Perfumes will offer an appropriate replacement or refund.

We may require the courier investigation to be completed before the replacement or refund is approved.

15. Complimentary 2ml Discovery Card

A complimentary 2ml Discovery Card may be included with a qualifying 50ml perfume order, subject to availability.

A complimentary item:

Cannot be exchanged for cash
Cannot ordinarily be returned independently
May be selected by Golden Aura Perfumes according to availability
May be replaced only where it is verified as missing, damaged or defective

A missing or damaged complimentary item should be reported within 48 hours of delivery.

16. Promotional and Discounted Orders

Products purchased using a valid discount code or promotional offer remain subject to this Refund and Returns Policy.

Where a partial refund is approved for an order that received an order-level discount, the refund will be calculated using the actual amount paid and the proportionate discount attributable to the affected product.

Promotional discounts and complimentary items cannot be converted into cash.

17. Cases Not Eligible for Refund or Replacement

A claim may be declined where:

The request is based only on change of mind or fragrance preference
The product has been consumed, misused, refilled or deliberately altered
The damage occurred after delivery because of improper handling or storage
The product was exposed to excessive heat, direct sunlight or open flame after delivery
The customer provides materially false or misleading information
The product was not purchased from the official Golden Aura Perfumes website
The reported concern is a minor cosmetic packaging variation that does not affect the perfume
The customer fails to retain the affected product for reasonable verification
The claim does not relate to a defect, damage, incorrect supply or another valid consumer concern

A claim will not be rejected solely because an unpacking video is unavailable.

18. Purchases From Other Sellers

This policy applies only to products purchased directly through goldenauraperfumes.com.

For a purchase made through another authorised platform or seller, the customer should initially follow that platform’s return and refund process.

Customers who suspect that a Golden Aura product purchased elsewhere is not genuine may contact us with the seller, invoice and product details.

19. Chargebacks and Payment Disputes

Customers are encouraged to contact Golden Aura Perfumes before initiating a payment chargeback so that we have an opportunity to investigate and resolve the concern.

Submitting a dishonest or fraudulent chargeback may result in the relevant order records and evidence being provided to the payment service provider, bank or lawful authority.

Nothing in this section prevents a customer from exercising a legitimate right available through their bank, payment provider or applicable law.

20. Statutory Consumer Rights

Nothing in this policy excludes or limits any right or remedy that cannot lawfully be excluded under Indian consumer-protection law.

Golden Aura Perfumes will not refuse an appropriate remedy where a product is verified as broken, damaged, defective, deficient, spurious, incorrect, materially different from its advertised characteristics or delivered materially later than the stated schedule for reasons other than circumstances beyond our reasonable control.

21. Customer Care and Grievance Redressal

Refund, replacement and return-related concerns may be submitted to:

Grievance Officer: Mr. Jatinder Singh Virk
Designation: Head – Finance/ Operations and Grievance
Email: contact@goldenauraperfumes.com
Phone: +91 92174 67087

Please include the order number, registered contact information and a clear description of the concern.

We will acknowledge a consumer grievance within 48 hours of receipt, provide a complaint reference or ticket number and endeavour to redress the grievance within one month from the date of receipt.

22. Changes to This Policy

Golden Aura Perfumes may update this Refund and Returns Policy to reflect changes in products, payment methods, courier arrangements, business practices or applicable legal requirements.

The latest version will be published on this page with its revised effective date.